Here are the first things to try if you’re experiencing any sort of technical issue:

1. Refresh the page
2. Close and re-open the browser or browser tab
3. Double-check your internet connection
4. Try using a different web browser
5. Close any other apps you aren’t using
6. Reboot your device

Usually one of these will get you up and running again! If not, we have more details and ideas for you to try below.

YouTube is usually the best way to watch on a smart TV! Access our YouTube channel at https://online.cwc.life/youtube or by searching “Christ Wesleyan Church” in your YouTube app. Look for the video marked “Live” to join our online service!

Refreshing the page resets your connection to church online. There are a couple of ways to accomplish this:

1. If on a PC or Mac, simultaneously press CTRL + R (Windows) or Command + R (Mac)
2. Alternatively, click or tap the circular arrow icon at the top of your screen or simply close and re-open your web browser

Usually a refresh will fix issues like jittery or skipping video and other abnormal behavior.

The video player will automatically choose what video quality to stream to your device based on a number of factors such as your connection speed, screen/player size, and your device’s processing power. Usually the player will start off with a lower quality (“fuzzier”) video and will adjust to a higher quality within a few seconds if supported by your device and connection. Most of the time, the player will make a good choice for the video quality your device can play reliably. Sometimes, especially on a slower connection or lower powered device, you may find that you need to manually lower the video quality to prevent pauses or stuttering playback. To lower the video quality, click the gear in the bottom-right of the video. Then choose a lower value, like 360p or 270p. This should will make it more likely that your device will be able to play back the video smoothly.

Click or tap the gear to select video quality. Higher is better if the video looks fuzzy; lower is better if it pauses, playback is “choppy”.

The video player will automatically choose what video quality to stream to your device based on a number of factors, such as your connection speed, screen/player size, and your device’s processing power. Usually the player will start off with a lower quality (“fuzzier”) video and will adjust to a higher quality within a few seconds if supported by your device and connection. If the player doesn’t automatically adjust so that the video looks less “fuzzy”, you can adjust the quality yourself using the gear in the bottom-right corner of the video player. Click or tap the gear icon and choose a higher value like 720p or 1080p. If you find that the video pauses or “buffers” frequently, try choosing a lower value like 540p or 360p. Choosing a lower value reduces the chance that the video will pause or buffer, but may not look as sharp on your device.

Click or tap the gear to select video quality. Higher is better if the video looks fuzzy; lower is better if it pauses, playback is “choppy”.

Certain older web browsers, smart TV browsers, and other devices don’t support the newer technologies used by our primary video stream. If you receive error code 4032 or any other message saying the video is not supported, please try watching us on YouTube. You can access our channel at https://online.cwc.life/youtube, or search for “Christ Wesleyan Church” and look for the video marked “Live”.

Alternatively, you can try accessing church online from a different device.

You may need to tap or click an “unmute” icon to hear the audio. Most browsers will have audio muted by default. Below are some examples of the “unmute” buttons you might see; tap or click whatever button appears on your device and you should shortly hear audio (sometimes it takes a few seconds).

If you still can’t hear audio, check the video player and your device’s volume controls to make sure they are both turned up. You might also try pausing and starting the video or refreshing the page.

You may need to click play on the video player. If you’ve clicked play and it still hasn’t started, refresh the page.

This can happen if you’ve opened church online in multiple browser windows or tabs. Make sure you only have church online open once.

You may find that, if you start the video and then turn your phone, the video will disappear or turn black.

If this happens, simply refresh the page as described above with your device rotated the way you would like to watch the video. In other words, refresh the page (or close and re-open the browser tab) while your phone or tablet is turned sideways. This should fix any issues with screen rotation.

If your connection or device is unable to play back the stream smoothly you may find that the end of the service is “cut off” before you’ve finished playing the video. This happens because your device has had to pause playing to “buffer” more content, and so falls several minutes or more behind the “live” content. A page refresh will always bring your video player up to the “live” point if you’ve experienced pauses or frequently stopping playback.

If you find that this happens regularly, we recommend watching church online on YouTube. YouTube offers a bit more flexibility with the end of the service video, so you are less likely to miss part of the service if your connection or device has difficulty playing the video from church online. You can find us on YouTube by searching for “Christ Wesleyan Church” and looking for the video marked “Live” or from our YouTube channel at https://online.cwc.life/youtube.

It is not necessary to create an account to join us for Church Online or to interact via chat or live prayer. You will be prompted to enter your name (or whatever name you would like others on church online to see) the first time you post a chat message or request prayer.

If you would like, you can create an account so that your name and other information will be remembered the next time you join a church online service. However, this is entirely optional and you can use all of the features of church online without creating an account.

Most modern web browsers will work with Church Online. If you’re having trouble, we recommend Google Chrome. Chrome generally works well and is available on just about any device. You can download Chrome here or from the App/Play store on most mobile devices.

Older web browsers, like Internet Explorer, will not work with Church Online.